Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Terms & Conditions
Welcome to Eyetix. By using our website, services, or purchasing any product from us, you fully agree to the following detailed Terms & Conditions. These policies ensure transparency, customer protection, and fair business practices.
1. General Terms
- Eyetix reserves the right to modify, update, or amend any part of the website or policies at any time without prior notice.
- All users must provide accurate information during ordering, including full name, address, and contact details.
- Misuse of the website, fraudulent orders, or abuse of services will result in immediate account restriction.
2. Product Authenticity & Guarantee
- Eyetix sells 100% authentic and officially imported eyewear and lenses.
- Every product goes through multi-step inspection before packaging.
- Color variations may appear slightly due to lighting or display differences.
3. Order Process & Confirmation
- Orders are confirmed only after verification via call/SMS.
- Eyetix may cancel orders due to stock issues, incorrect customer information, or payment errors.
- Customers must be available at the delivery location; repeated delivery failures may lead to order cancellation.
4. Pricing, Offers & Payment
- All prices listed are final and may change based on promotions, stock updates, or supplier changes.
- Discounts, offers, and coupons cannot be combined unless stated.
- Delivery charges vary depending on location and courier service.
5. Shipping & Delivery Policy
- Delivery timelines usually range from 1–5 days depending on location.
- Eyetix is not responsible for courier delays, natural disaster interruptions, or unforeseen logistics issues.
- Customers must check the parcel packaging before accepting delivery.
6. Use of Website Content
- All product photos, descriptions, logos, designs, and content are protected.
- Unauthorized copying, reselling, reproduction, or misuse is strictly prohibited.
- Legal action may be taken for violation of intellectual property rights.
7. Privacy & Data Security
- Customer data is used only for order processing and service delivery.
- We do not sell, trade, or share personal data with third parties except logistics partners.
8. Return, Refund & Warranty Claims
- All claims must follow our official Return & Refund Policy.
- Claims made without an unboxing video will be automatically rejected.
- Warranty coverage (if applicable) varies by brand and product type.
