Terms & Conditions

Welcome to Eyetix. By using our website, services, or purchasing any product from us, you fully agree to the following detailed Terms & Conditions. These policies ensure transparency, customer protection, and fair business practices.

1. General Terms

• Eyetix reserves the right to modify, update, or amend any part of the website or policies at any time without prior notice.
• All users must provide accurate information during ordering, including full name, address, and contact details.
• Misuse of the website, fraudulent orders, or abuse of services will result in immediate account restriction.

2. Product Authenticity & Guarantee

• Eyetix sells 100% authentic and officially imported eyewear and lenses.
• Every product goes through multi-step inspection before packaging.
• Color variations may appear slightly due to lighting or display differences.

3. Order Process & Confirmation

• Orders are confirmed only after verification via call/SMS.
• Eyetix may cancel orders due to stock issues, incorrect customer information, or payment errors.
• Customers must be available at the delivery location; repeated delivery failures may lead to order cancellation.

4. Pricing, Offers & Payment

• All prices listed are final and may change based on promotions, stock updates, or supplier changes.
• Discounts, offers, and coupons cannot be combined unless stated.
• Delivery charges vary depending on location and courier service.

5. Shipping & Delivery Policy

• Delivery timelines usually range from 1–5 days depending on location.
• Eyetix is not responsible for courier delays, natural disaster interruptions, or unforeseen logistics issues.
• Customers must check the parcel packaging before accepting delivery.

6. Use of Website Content

• All product photos, descriptions, logos, designs, and content are protected.
• Unauthorized copying, reselling, reproduction, or misuse is strictly prohibited.
• Legal action may be taken for violation of intellectual property rights.

7. Privacy & Data Security

• Customer data is used only for order processing and service delivery.
• We do not sell, trade, or share personal data with third parties except logistics partners.

8. Return, Refund & Warranty Claims

• All claims must follow our official Return & Refund Policy.
• Claims made without an unboxing video will be automatically rejected.
• Warranty coverage (if applicable) varies by brand and product type.